{"id":3616,"date":"2014-09-26T19:43:46","date_gmt":"2014-09-26T19:43:46","guid":{"rendered":"http:\/\/localhost\/zero-churn-providing-food-and-stability-to-families-in-need\/"},"modified":"2020-11-18T18:49:37","modified_gmt":"2020-11-18T18:49:37","slug":"zerochurn","status":"publish","type":"page","link":"https:\/\/www.cafoodbanks.org\/zh\/zerochurn\/","title":{"rendered":"Zero Churn: Providing Food and Stability to Families in Need"},"content":{"rendered":"<h1>Table of Contents:<\/h1>\n<p><a href=\"#what\">What is Churn?<\/a><\/p>\n<p><a href=\"#measuring\">Measuring Churn in California<\/a><\/p>\n<p><a href=\"#reducing\">Reducing Churn to Zero<\/a><\/p>\n<p><a href=\"#resources\">\u8d44\u6e90\u8d44\u6e90<\/a><\/p>\n<p>&nbsp;<\/p>\n<h1><a id=\"what\" name=\"what\"><\/a>What is &#8220;Churn?&#8221;<\/h1>\n<p><strong>Too many people who still need and qualify for food assistance from CalFresh are losing help for administrative reasons &#8212; <u>not<\/u> because they no longer need or qualify for help<\/strong>. This interruption of service creates hunger, hardship, and instability for that family.It also usually leads to a re-application, generating redundant paper work both for the family and the county serving them. This problem is called \u201cchurn\u201d and it is hampering Californians&#8217; participation in CalFresh (or SNAP), the nation\u2019s number one defense against hunger.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2014\/09\/churn-fact-sheet.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Read our fact sheet on churn &gt;&gt;<\/a><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=kZ7XXBiGasA&amp;list=UUQhbeI0lwXrV-4IVJLsCcWw\" target=\"_blank\" rel=\"noopener noreferrer\">Watch September 30th&#8217;s webinar on churn &gt;&gt;<\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2014\/10\/Zero Churn for CalFresh FINAL.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">See the slides from September 30th&#8217;s webinar &gt;&gt;<\/a><\/p>\n<p class=\"rteright\">&nbsp;<\/p>\n<h1><a id=\"measuring\" name=\"measuring\"><\/a>Measuring Churn in California<\/h1>\n<p><a href=\"\/wp-content\/uploads\/2014\/09\/churn graphic-scaled.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" alt=\"\" src=\"\/wp-content\/uploads\/2014\/09\/churn graphic-scaled.jpg\" style=\"width: 100%;\" \/><\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2014\/09\/churn by county-scaled.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" alt=\"\" src=\"\/wp-content\/uploads\/2014\/09\/churn by county-scaled.jpg\" style=\"padding-top: 10px; padding-bottom: 10px; float: left; width: 100%;\" \/><\/a><\/p>\n<p class=\"rteright\"><em>Data as of 9\/30\/2014.&nbsp;Graphics prepared by Becky Gershon, San Francisco-Marin Food Bank<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>How can I find my county&#8217;s &#8220;churn rate?&#8221;<\/strong><\/p>\n<p><a href=\"http:\/\/www.cdsscounties.ca.gov\/foodstamps\/\" target=\"_blank\" rel=\"noopener noreferrer\">Please see the Data Dashboard for CalFresh &gt;&gt;<\/a><\/p>\n<p><strong>How do I use the Data Dashboard?<\/strong><\/p>\n<p><a href=\"\/zh\/oldsite\/how-to-use-calfresh-data-dashboard.pdf\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Advocate&#8217;s Guide for Using the Data Dashboard for CalFresh &gt;&gt;<\/a><\/p>\n<p>&nbsp;<\/p>\n<h1><a id=\"reducing\" name=\"reducing\"><\/a>Reducing Churn to Zero<\/h1>\n<p>&nbsp;<\/p>\n<ol>\n<li>Track the problem\n<ul>\n<li>Further refine CDSS and county tracking of churn, as reported in the Data Dashboard for CalFresh by using standard codes and metrics across counties that can help i) separate out administrative versus eligibility-related reasons for loss of benefits and ii) identify the specific administrative processes linked to the most eligible people inadvertently losing benefits.&nbsp;<\/li>\n<li>Drive towards the goal of zero administrative churn.<br \/>\n\t\t&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li>Identify solutions\n<ul>\n<li>Design streamlined forms and processes for CalFresh recertification, semi-annual reports, and other client interactions identified as inadvertently causing loss of benefits for eligible people (such as notices to clients, use of call centers, appointment scheduling, document submission), based on county practices proven to reduce administrative churn.<\/li>\n<li>Incentivize county innovations to reduce administrative churn \u2013 for example, San Francisco County\u2019s successful pilot with Code for America to text consumers a message alerting them to reach the call center as soon as possible to re-certify their eligibility.&nbsp;<br \/>\n\t\t&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li>Standardize for all consumers statewide\n<ul>\n<li>Rapidly implement statewide the new streamlined forms, processes, and successful innovations in all 58 counties.<\/li>\n<li>Recognize those counties that dramatically improve their churn rates and provide targeted assistance to those counties with persistently problematic churn rates.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h1><a id=\"resources\" name=\"resources\"><\/a>\u8d44\u6e90\u8d44\u6e90<\/h1>\n<ul>\n<li><a href=\"\/wp-content\/uploads\/2014\/09\/churn-fact-sheet.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">ATC Fact Sheet on Churn<\/a><\/li>\n<li><a href=\"http:\/\/www.youtube.com\/watch?v=kZ7XXBiGasA&amp;list=UUQhbeI0lwXrV-4IVJLsCcWw\" target=\"_blank\" rel=\"noopener noreferrer\">ATC Webinar on Churn (9\/30)<\/a><\/li>\n<li>CBP,&nbsp;<a href=\"http:\/\/cfpa.net\/CalFresh\/Events\/Forum2013\/MaterialsAndResources\/Forum2013-EdBolen-CBPPAdressingChurnInSNAP.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;Addressing Churn in Snap&#8221;<\/a>&nbsp;presented at CalFresh Forum (February 2013)<\/li>\n<li>San Francisco County:\n<ul>\n<li>The Atlantic Cities, <a href=\"http:\/\/www.theatlanticcities.com\/technology\/2014\/01\/what-really-happens-when-you-sign-food-stamps\/8094\/\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;What Really Happens When You Sign Up for Food Stamps&#8221;<\/a><\/li>\n<li>Medium, <a href=\"https:\/\/medium.com\/p\/47434acb50a8\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;People Not Data: On Disdain and Empathy in Civic Tech&#8221;<\/a><\/li>\n<li>Code for America, <a href=\"http:\/\/lippytak.github.io\/calfresh\/\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;CalFresh for 7 Months: A Timeline of Paperwork&#8221;<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>\u5173\u4e8e\u6211\u4eec<\/h1>\n<p>Zero Churn is an initiative of the <a href=\"http:\/\/transformcalfresh.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u8054\u76df\u6539\u9020CalFresh<\/a>, whose members include the<a href=\"\/zh\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u52a0\u5dde\u98df\u54c1\u94f6\u884c\u534f\u4f1a<\/a>,&nbsp;<a href=\"http:\/\/californiafamilyresource.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">California Family Resource Association<\/a>,&nbsp;<a href=\"http:\/\/cfpa.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u52a0\u5dde\u98df\u54c1\u653f\u7b56\u5021\u5bfc\u8005<\/a>,&nbsp;<a href=\"http:\/\/wclp.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u897f\u65b9\u6cd5\u5f8b\u4e0e\u8d2b\u56f0\u4e2d\u5fc3<\/a>,&nbsp;<a href=\"http:\/\/catholiccharitiesca.org\/wp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Catholic Charities of California United<\/a>,&nbsp;<a href=\"http:\/\/sfmfoodbank.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">SF-\u9a6c\u6797\u98df\u54c1\u94f6\u884c<\/a>\u548c&nbsp;<a href=\"http:\/\/lafoodbank.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6d1b\u6749\u77f6\u5730\u533a\u98df\u54c1\u94f6\u884c<\/a>.<\/p>\n<p>For more information, please visit <a href=\"http:\/\/transformcalfresh.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">transformcalfresh.org<\/a>.<\/p>\n<p>Or, contact Kim McCoy Wade at <a href=\"mailto:kim@mccoywade.org\">kim@mccoywade.org<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"\/wp-content\/uploads\/2014\/09\/Alliance_Logo.jpg\" style=\"opacity: 0.9; line-height: 20.7999992370605px; width: 250px; float: left;\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Table of Contents: What is Churn? Measuring Churn in California Reducing Churn to Zero Resources &nbsp; What is &#8220;Churn?&#8221; Too [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_searchwp_excluded":"","footnotes":""},"class_list":["post-3616","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/pages\/3616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/comments?post=3616"}],"version-history":[{"count":1,"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/pages\/3616\/revisions"}],"predecessor-version":[{"id":3859,"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/pages\/3616\/revisions\/3859"}],"wp:attachment":[{"href":"https:\/\/www.cafoodbanks.org\/zh\/wp-json\/wp\/v2\/media?parent=3616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}